FAQs
Your roofing questions, answered
How the estimate works, what financing looks like, what happens when you file an insurance claim, and what the warranty covers once the roof is on. Written the way we would answer it standing in your driveway.
Getting your estimate
What happens between the first phone call and a number on paper.
How fast can you give me an estimate?
Two steps, and neither one costs anything. We book the on-site inspection within 48 hours, and your written, itemized quote is with you within 24 hours of that visit.
Do you provide samples for us to choose from?
Yes.
We bring physical shingle samples to the estimate so you can hold the color and profile against your own brick, trim, and daylight, which is the only place that choice is actually decided. You also keep the manufacturer's brochure for anything you are weighing up, from GAF and Owens Corning.
Do you offer financing?
Yes.
We partner with several lenders to offer flexible monthly payment plans, including options with $0 down and low fixed rates for qualified homeowners. We can review options with you during your estimate.
Three companies looked at the same roof and two told me to replace it. Rixa said I had a few good years left if they fixed the valley, then charged me a couple hundred dollars to do it. They'll get the big job when it's time.
Storm damage and insurance
Hail, wind, and the part where you have to deal with an adjuster.
Do you help with insurance claims?
Yes.
Storm and hail damage is one of our specialties. We perform a free inspection, document everything with photos, and meet your insurance adjuster on-site to make sure the scope of damage is fully and fairly represented. You handle the claim; we handle the roof.
Will you tarp my roof in an emergency?
Yes.
If a storm leaves your home exposed, we offer emergency tarping and board-up to prevent further water damage while your full repair or replacement is scheduled. Call our main line and we will prioritize your property.
The adjuster came out and wrote our hail damage off as cosmetic. Rixa got back on the roof, photographed the ridge and the flashing, and asked for a re-inspection. Same house, different answer the second time. I wouldn't have known to push.
Materials and warranty
What goes on your roof, and what stands behind it afterwards.
What warranties do you offer?
The manufacturer's warranty on the materials themselves. Coverage terms vary by product, so we list the exact warranty for your chosen material on the written quote, and it is spelled out in your contract before work begins. That coverage depends on the roof being installed to manufacturer specification, which is the standard we hold every install to. No surprises about what's covered or for how long.
What roofing materials do you install?
Architectural asphalt shingles, standing-seam and stone-coated metal, and concrete and clay tile. During your estimate we help you weigh cost, lifespan, energy efficiency, and curb appeal to pick the right fit.
Our upstairs ran ten degrees hotter than the rest of the house and we blamed the AC for four summers. During the tear-off they showed me the attic barely had any ventilation and added ridge vents. This was the first August we didn't have to shut the guest room off.
Where we work
One rule, and it is an easy one to check.
What areas do you serve?
We serve North Carolina communities within an hour's drive of Charlotte, including Charlotte, Concord, Huntersville, Mooresville, Matthews, Monroe, and Gastonia. If you're not sure whether we cover your town, give us a call: if you're in NC and within an hour of Charlotte, the answer is yes.
Your next step
Get a written estimate, not a ballpark.
- Free on-site inspection, booked within 48 hours.
- Written, itemized quote, within 24 hours of that visit.
- No obligation, no pressure, and no surprise change orders.
Mon–Fri 7am–6pm · Sat 8am–2pm