Privacy Policy

• Two forms on this site ask you for a few details so we can reply and find your roof. They reach us as an email.
• We ask for the least we can. That includes a phone number, which we use to reach you about your roof and nothing else. Neither form asks for your date of birth or any payment details.
• We do not sell what you tell us, we do not rent it, and we do not use it to follow you around other websites.
• A visitor gets no cookie from this site. The one cookie it sets is for our own staff, after one of us signs in. It keeps a plain count of which pages get opened, which needs no cookie and does not identify you.
• You can ask us for a copy of what we hold, ask us to fix it, or ask us to delete it. Email or call, and a person will do it.

The rest of this page is the same thing said carefully.

This site is published by Rixa Roofing LLC, a roofing contractor at 436 Crompton St, Charlotte, NC 28273. You can reach us on (980) 600-2244 or at info@rixaroofing.com.

This policy covers this website and the forms on it, and the staff area of the site that only our own people use. It also covers what you tell us by phone, by text message, or by email, because that ends up in the same inbox. It does not cover the roofing work itself, which is governed by the written quote and the contract you sign before anything starts. Our Terms of Service cover the use of the site.

The contact form asks for your name, your phone number, your email address, the ZIP code of the property, which of our services you are asking about, and an optional note.

The free estimate form asks for your name, your email address and phone number, the property address and its ZIP code, the service you need, what kind of property it is, and optionally a timeframe and a description of the job.

What the phone number is for. We call or text it about your roof: to ask what we need to ask, to arrange the free on-site inspection, and to reach you on the day. It does not go onto a marketing list, we do not send offers to it, and we do not pass it to anybody who sells anything. If you would rather we only ever emailed you, say so in the note and we will.

That is both lists in full. Neither form asks for a date of birth, a Social Security number, or any card or bank details, and we will never ask you for those by email. Please do not type them into a message box.

If you text us instead we will have the number you texted from, because that is how a text message works. We use it to reply to you about your roof and we do not add it to a marketing list. Standard message and data rates from your own carrier apply, as they would for any text you send.

One field on each form is hidden from you and should always arrive empty. It is there to catch automated spam, and if it comes back filled in we throw the submission away instead of emailing it to ourselves.

Like every website, this one sits on servers that log requests. Our hosting provider records things like the address a request came from, the browser and device it reports itself as, which page was asked for, and when. We use that to keep the site up and to spot abuse.

We also count visits. Opening a page here tells Vercel, who host the site for us, that it was opened: which page, the site you followed a link from if you followed one, the rough location your connection reports, and the sort of browser and device you are on. It is a headcount. We read it to see which pages are worth keeping and which ones nobody reaches.

It uses no cookie and puts nothing in your browser. To tell a returning visitor from a new one without one, Vercel turns the request itself into a short code and discards that code after 24 hours, so nothing follows you from one week to the next and nothing carries your name. We cannot pick you out of it, and there is no screen anywhere that would let us try.

If you try the staff login. Anyone can open the staff sign-in page at /portal/login, and opening it records nothing beyond the ordinary server log above. Pressing its sign-in button does: the attempt, whoever makes it and whether it succeeds or fails, is written down with the time, the outcome, the address the request came from and the browser it reported, and with the email address only when it is our own staff address, so a mistyped or guessed address is never stored. Repeated failures are counted rather than each written down, which is what slows guessing down.

If we build a mailing near your roof. The staff area has a tool that prints a sheet of mailing labels for the homes around a job we have finished. Each run is written down: when it ran, which of us ran it, the address of the job it was built around, how far around that address we looked, and how many labels came out. Nothing about the neighboring homes is written down. Their details pass through the tool onto the printed labels, and this site keeps no copy of them.

Both of those records, the sign-ins and the tool runs, are kept for 90 days and removed at the next staff sign-in after that; our database provider’s backups and restore history can hold a copy for a limited period beyond that. If a run names your address and you want it gone sooner, email us and one of us will delete those rows by hand and tell you when it is done.

We do not run advertising trackers on this site, and we do not build a profile of you across other websites.

For a visitor, the pages of this site set no cookie: there is no basket, no ad network and no customer account. The one cookie the site sets is for our own staff.

After a successful staff sign-in at /portal/login, and only then, the site sets a cookie named __Host-portal_session so that the person who signed in stays signed in. Opening the login page sets nothing, and a visitor never receives it. It holds a random code, of which we store only a one-way fingerprint; it can be read only by this site’s own server over an encrypted connection; it lasts at most seven days and no more than twelve hours after its last use; and it is cleared at sign-out. It is not used for analytics or advertising and is not shared with anyone.

One piece of code here is not ours: the visitor count described above. It sets no cookie either, and it is served from this domain rather than from somewhere else, so opening a page here does not send your browser off to another company’s address.

A chat widget ran on the home page until August 2026 and has been taken off. If you used it while it was there, what you typed into it went to its provider, LeadConnector, as well as to us.

So, as a visitor, blocking cookies and third-party storage outright costs you nothing on this site. The only thing a blocked cookie prevents is our own staff signing in. If your browser also blocks the visitor count, the site behaves the same and you are simply not counted.

• Reply to you.
• Book the free on-site inspection, and turn up at the right roof.
• Write your quote and send it to you.
• Do the work, and keep a record of what we did.
• Answer a question about that roof later, which may be years later.
• After we finish your roof, we may mail the homes around it to tell them we have been working in the street. Your address is what we look up to find them.

That is the list. We do not sell what you tell us, we do not rent it, and we do not hand it to anybody to market with. The companies that see any part of it are named under Who else handles it, with what each of them gets.

A few companies touch your details on the way to us, in the course of keeping the site running, or when we build a mailing after a job.

• Our hosting provider, Vercel, which runs this site, receives your submission on its way through, and keeps the count of page visits described above.
• Our email delivery provider, Resend, which turns that submission into the email that lands with us.
• Our database provider, Neon, which holds only the staff area’s records: the staff account, its sign-ins, and a log of what our own tools were run on, which includes the address a mailing was built around. It is hosted in the United States. Nothing you type into a form goes into it, and the address a run names is one of us typing in a job we have just finished.
• The provider that hosts our own mailbox, where that email then sits with the rest of our correspondence.
• Google, which checks an address for us. When one of us types a job address into the staff area, Google receives it as it is typed and sends back the tidied-up version of it and its position on the map.
• A property data company, RentCast, which receives that map position and how far around it to look, and sends back the public property records for the homes in that circle. That is how we know which doors a mailing goes to. It receives no name and nothing you have typed into this site.

Two other cases, and both are at your say-so or out of our hands. If you ask us to help with a storm or hail claim, we share what the claim needs with your insurance company and the adjuster who meets us on the roof. And we will hand information over where the law requires it.

None of them receives your details to advertise with. Google is on that list because it checks an address for us, not because we buy advertising from it, and we do not run its advertising tags here.

We publish photographs of roofs we have completed, and with them the town and county, the year the house was built, its size, and what was in scope.

We do not publish your name, your house number, or anything you told us in a form. If you would rather your roof was not shown here, email us and we will take it down.

When we finish a roof we sometimes mail the homes around it. If one of those arrived through your door, this is where your name and address came from.

They came from public property records, which list who owns each home. We reach those records through a property data company, RentCast, using the map position of the job we had just finished nearby and a radius of up to half a mile. Nobody gave us your details, no neighbor of yours passed them on, and nothing you have ever sent us was involved.

This site keeps no copy of your name or address. The records come back, they go onto a sheet of printed labels, and nothing about you is written to our database: what stays there is the address of our own job, how far around it we looked, and how many labels came out. So there is nothing of yours here to send you a copy of and nothing of yours here to delete. What we print is paperwork in our own office, like a quote or a job sheet.

That cuts both ways, and the second half is worth saying plainly. Because we keep no list of who was mailed, we keep no list of addresses to leave out either, so we cannot promise that a mailing built the same way in future will skip yours. There is nothing to unsubscribe from, because you were never on a list. If a mailing from us is unwelcome, email info@rixaroofing.com or call (980) 600-2244 and say so. A person reads it.

An enquiry that does not turn into work stays in our email records. Ask us and we will delete it.

Once we have quoted or worked on a roof, the record of that job (the quote, the contract, the photographs, the invoices) is a business record. We keep it for as long as we may need it: for the work itself, for a manufacturer’s material warranty claim on your roof, and for as long as tax and other legal obligations require.

The staff sign-in record, and the log of what our own tools were run on, are on their own clock, set out under What arrives without you typing it.

If you want your details removed, email us. We will remove what we are not obliged to keep, and tell you what is left and why.

You can ask us to:

• tell you what we hold about you
• send you a copy of it
• correct anything that is wrong
• delete it
• stop contacting you, if you are someone who contacted us

Email info@rixaroofing.com or call (980) 600-2244 during business hours (every day 8am to 5pm). There is no form for it and nothing to sign up for: the only account on this site is the one our own staff use, we create it ourselves, and it is not something a visitor can open. We do not charge for it, and asking will not affect a quote or any work we are doing for you.

The last one is written narrowly on purpose. If you came to us, we can stop writing to you, because we know what we hold and where it is. If you are here because a mailing arrived and you never contacted us, the answer is a different one, and it is set out under If a mailing from us reached you.

We give everyone the same choices, wherever you live.

This site is for people arranging work on a building. It is not aimed at children, and we do not knowingly collect anything from anyone under 13. If you think a child has sent us something, email us and we will delete it.

The site is served over an encrypted connection, form submissions travel encrypted, and the inbox they land in is reached only by the people who need it.

The staff area has a password. We keep only a one-way hash of it, which a password can be checked against but never read back out of.

No website and no inbox is perfectly secure, which is the reason for the request above: do not send us a Social Security number, a card number, or bank details, through a form or by email. We do not need any of them to quote a roof.

If we change how any of this works, we change this page and move the date at the top of it. There is no mailing list to announce it on, so the date is how you tell.